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Touch n go to heck and back.

So yesterday I had a problem with my touch n go card. I reloaded RM 50 at the lrt counter in Kelana Jaya station. Got in. Tagged and took the lrt. Exited at KLCC. No problems.

Then in the evening when I wanted to go home, I tagged my card on the machine and it says the card is rejected and i needed to check at the counter.

The guy at the counter in KLCC asked if I had the receipt of my top up transaction. I said I left it at the office. He suggested that I go back to Kelana Jaya and ask the folks over there. Had to buy a manual token for my journey first.

In Kelana Jaya, the lrt folks acknowledged that there had been a problem and asked me to go to touch n go branch in KL Sentral. If I wanted to get a refund.

Well today I went to kl sentral. Waited for my turn and explained the situation to the tng peeps. Now in cases like mine, the problem occurred because the new ticketing gates at the lrt stations are no longer provided by tng. Hence there have been recorded instances of balance being not in sync.

Under normal circumstances if a discrepancy is detected one have to fill up a form and the process to get your money refunded may take up to a month. Fortunately for me it was clear cut enough for them to offer me an immediate refund.

I had wanted to be all angry birds and be a bitch about it but fortunately the attending tng person was very cordial and professional in entertaining my queries. So i scrapped that plan and be civil as well.

She told me that in some instances usage of touch and go at certain parking outlets, double charging at komputer stations do require them some time to verify. It's part of the process. I told her, that's not really fair coz its not the customer's fault that their balance got swallowed. And to have to wait months for their balance to be returned is like fucked up. I didn't actually say fuck la.

I also asked her if she would mind paying the customer first with her own money and then get the customer to reimburse once we get our money. She laughed it off. Ironically.

Incidentally there was a lady at the next counter which demanded to see the manager when told that her balance would be refunded in a couple of months. She was barely able to keep her cool.

It's a pain. U wait for ur turn. Only to be told that it's going to take so long to get ur money back.

Anyways, the moral of the story is always keep track of ur tng balance. Keep ur receipts and try to be cordial when faced with a trying situation.

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